Front Desk Agent - Hospitality Intern

What Makes a McKibbon Intern - Front Desk Agent?

All McKibbon Hospitality Internships are unique to the needs of the host hotel as well as the intern selected. Internships may be full-time or part-time, temporary positions that are paid an hourly wage based on the skills required for the role. If you have an interest in hospitality operations our Front Desk Agent role is a great place to start!

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. 

A Day in the Life:

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed. 

Requirements:

• Previous experience working as a front desk agent or in a similar role 
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired) 
• Proficiency with computers 
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or points-of-sale system 

Ideal Skills & Qualities:

• Great verbal and written communication skills 
• The ability to create a fun and supportive working environment 

Who is McKibbon Hospitality?

Hospitality Starts from Within: Our commitment to our associates and guests is a reflection of who we are. Our perspective on hospitality is unique. Our tenacity is a touch unconventional. Our attention to meaningful details is unwavering. Our ambition to go above and beyond standards is what elevates our hospitality experiences.

Our Mission

We are family. Anchored by our faith and knit together by our culture, we are driven by our service-first spirit. We're a here-when-you-need-us, better-together family.

We are creators. We are drawn to what moves you. The heartbeat of a city. A magnet for momentum. A pulse for pace. We create places made for moments and fill each nook with thoughtful details.

We are connectors. We don't just practice hospitality. We live it, because every person matters. Every moment matters. It’s that personal. It’s that simple.

Our Vision

Let's inspire hospitality: We'll start with tradition and end with innovation.

Purpose-driven, with a heart for service: We'll stay invested in people first. Fueled by a passion for places, we'll keep influencing trends as a thought leader in the field.

And then we'll grow: With a spark of imagination and an obsession for quality, we'll grow to be the signature name in the industry. Connection by connection, moment by moment, we will be the people who inspire hospitality.

Connectors & Creators: We share one common goal: to create the kind of hospitality experience that no other organization can. Through this shared vision, our executive team has grown McKibbon into one of the fastest growing (and most awarded) hospitality companies in the country. We’ve done this by embracing constant evolution, braving forward-thinking concepts and retaining the best talent in the business.

We look forward to learning of your interests and skills and how we might be able to provide a meaningful internship opportunity for you! Thank you for your interest in McKibbon!